Can my friend switch teams?
We STRONGLY discourage people from switching teams. It's extremely rare that it would be a good idea.
Do not ever suggest to someone in dōTERRA that they should switch to your team. You can lose your account for doing so. If they ask you, refer them to customer service or ask them for more information. Have them check their dōTERRA back office to see who their enroller/upline are to ask them for help first. If no one responds, then yes, you may help them. Then have them contact dōTERRA customer service at 800-411-8151 on what to do and then contact you afterward.
How does someone find their upline to see who they are enrolled with? This part is easy. Go to the dōTERRA back office. Click Wellness Advocate services at the top, click upline listing. It shows you!
If they have not ordered in more than 6 months with dōTERRA, they very simply can send an email. The email must be from their original email account on file with dōTERRA to: email@example.com and have them cc you.
This is what they should write in their email:
--> I, their name and dōTERRA ID (or phone/email if they don't know their ID),
would like to transfer to:
Enroller - Your name and dōTERRA ID #
Sponsor - YOU provide them with the name/ID of who you want them placed under on your team
YOU WANT TO MAKE SURE you give them this exact wording for the email to ensure they get moved to exactly where you want them.
dōTERRA placements will ONLY move them if it's been 6 months or more since they placed an order.
In dōTERRA, we encourage people to "grow where they are planted." They would lose all their LRP points, their LRP percentage, their downline, etc. if they transfer. Please encourage them to enjoy their oils where they are.
Changing teams is frowned upon. Imagine if you put the work into helping someone choose dōTERRA and they stopped ordering and went elsewhere because someone told them to. I would not like that after I invested my time, support and goodie bags!
Also, keep this in mind, if you have poor followup and you have Members that have not ordered in 6 months, they can leave you with just an email as demonstrated above. Support your customers, help them order and fall in love with dōTERRA!
I have many friends on other teams in dōTERRA. We all work together. You can always add them to the Public Education groups if they need support.